FAQ

Frequently Asked Questions

Shipping

How long does shipping take?
Most orders are processed within 1-3 business days. Delivery typically takes 7-14 business days depending on your location. International orders may take longer.

Do you offer free shipping?
Yes! We offer free shipping on qualifying orders. Check our current promotions for details.

Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.

How do I start a return?
Contact us at our support email with your order number and reason for return. We'll guide you through the process.

When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return.

Orders

Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. After that, they may already be in processing.

What payment methods do you accept?
We accept all major credit cards, debit cards, and Shop Pay for a faster checkout experience.

Products

How do I find my size?
Each product page includes a size guide. When in doubt, we recommend sizing up for a relaxed streetwear fit.

Are your products authentic?
Yes — all Gen Z Lounge products are carefully sourced and quality-checked before shipping.